• You can order from Golfproduct-Distribution in any of the following ways:
  • On-line
  • By post
  • By telephone
  • By fax
• Prices of the products are shown in Pounds Sterling, Euro or US Dollar currencies. Any other price than in Euros, are approximate prices only and are an aid to conversion. Euro price is the actual product price.
• All enquiries to Golfproduct-Distribution will be responded to within 24 hours.
• The confirmation e-mail sent on acceptance of an on-line order is acknowledgement of receipt of the order only, and is not necessarily a confirmation of availability of the product.
• Every effort is made to dispatch each order as soon as possible.
• You have the right to cancel the order and reject the goods starting from the day of the contract and up to seven working days starting from the day after the goods have been received by you, the customer. Transport costs for sending goods back will have to be paid by you, the customer. The product has to be in perfect condition, including the packaging.
• If you choose to pay via Credit / Debit Card, your payment card will be debited as soon as you press the "Complete Payment" button in the secure Credit Card payment window.
• Your order will be charged in Euro to your Credit / Debit Card once your order is placed.
• VAT will be charged at a rate of 16 % on all European orders.
• If you receive a faulty or damaged product within 7 days of purchase, Golfproduct-Distribution will reimburse your return postal costs. The postal cost of faulty items returned outside of our 7 day return policy (within the manufacturer's warranty period) are paid by the customer.
• You can pay by MasterCard, Visa and JCB credit cards, as well as American Express, Switch, Solo and Delta debit cards.
• Order information is sent encrypted to Protx and all Credit Card transactions are processed and protected by them.
• You may also pay by cheque, postal order, cash by registered mail (at your own risk) or bank (BACS) transfer. Golfproduct-Distribution account details will be made available for this purpose.
• European orders are sent via Courier on a 48 hour service (Express).
• US orders are sent via Courier on a 2 to 3 business day service.
• Golfproduct-Distribution makes every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone, e-mail or fax.
• In the unlikely event that you are not satisfied with your purchase, i.e. it is faulty, of unsatisfactory quality or was supplied in error by Golfproduct-Distribution; you are entitled to a replacement product or a refund within 7 days of purchase. Please phone or e-mail for details.
• If you would like to cancel an order, you will be refunded within 30 days of the date of cancellation. You will be required to return cancelled goods in your possession. If goods are not returned, a charge will be deducted from the refund to reflect the cost to Golfproduct-Distribution for collecting the goods.
• If you wish to return an item we recommend using a secure delivery method that requires a signature on delivery.
• Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
• These terms and conditions do not affect your statutory rights.

• To register a complaint, please contact Golfproduct-Distribution using the online form listed on the 'Contact' page. Please give details of your complaint including any relevant information such as dates, times etc.
• We endeavour to respond to all complaints within 1 working day.
• Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable.
• You will be kept updated throughout the process.

PRICES

• We reserve the right to change prices without notice, provided we inform you before the order has been dispatched and payment has been taken. Prices on our website are inclusive of VAT.
• Contracts (Rights of Third Parties) Act 1999
  A person who is not named on the face of the experience voucher or experience purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.
  
  These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with European law. The purchaser and Golfproduct-Distribution agree that any problems fall under the jurisdiction of the Spanish courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.